You won't see our name often. You'll see the marina, the campsite, the garage you booked with. We're the quiet bit underneath, processing the booking, the payment, the reply. This page is the bit of fine print that isn't fine print.
You shouldn't have to think about which booking system the business uses. These three things should just be true.
No surprise card fees on the line, no "service charge" added at checkout, no rounding up. The number on your statement matches the number you agreed to. Refunds happen on the card you paid with, on the same day.
What that looks likeYou see "Heron Marina" on your statement, not "TWP-PROC-LDN". One line, one amount, one place.Auto-confirms go out the moment you submit. They're written by a Pal, not a chatbot, so they read like a human wrote them. A real person at the business sees your message on Monday and follows up if they need to.
What that looks likeYou email at 5:55pm on a Friday. The marina's reply lands at 5:56pm. The skipper sees it Monday morning.The marina sees your booking. The garage sees your job. We process those details so the software works, then they go. We never sell, share, enrich, or build a profile on you. Not for ads. Not for partners. Not at all.
What that looks likeYou'll never get an ad for a marina because you booked one. You'll never get a "businesses like Heron Marina" email from us.Every data feature we build answers one question first: what does the customer get back. If we can't answer that, we don't build it. This is the whole posture, written plainly.
Your data is yours. Towpath holds it on behalf of the business you booked with, briefly, and uses it only to deliver the service that business owes you. We do not sell, share, enrich, or model on it. Ever.
The business you booked with is your first port of call. They know your booking, your card, your gate code. If they can't help, or if you need to talk to us about your data specifically, both inboxes are below.