Three diaries, two spreadsheets,
a whiteboard, a clipboard.
If you run a marina or a campsite, you already know the problem. We didn't have to invent it. We had to listen.
You took a booking on the phone at half past four, wrote it on a sticky note, meant to put it in the diary, then the contractor turned up and the diary went back in the drawer. By Saturday morning the pitch is double-booked, the spreadsheet says one thing and the wall planner says another, and someone has to apologise to a family on a wet driveway.
The off-the-shelf software wants £8,000 up front and a consultant on a video call. The free option does half the job and emails you twice a week trying to sell you the other half. So the staff stay on paper, the till keeps a copy, the accountant gets a heap in January, and you keep promising yourself you'll fix it in the winter.