Anything else, basically.
Questions, kind notes, complaints, suggestions, "could you build this", "can I claim my GotAPal listing", the lot. Goes to Hamish.
[email protected] → Reply within 1 working dayNo sales call, no demo theatre, no contract. A real person at Towpath reads every message, replies inside a working day, and tells you plainly whether anything we make fits the job in front of you.
The more concrete you are, the more useful our reply. A line about the site you run is more helpful than a list of features you want.
If you would rather not fill in a form, these three addresses go straight to the right person. No autoresponder, no ticket number.
Questions, kind notes, complaints, suggestions, "could you build this", "can I claim my GotAPal listing", the lot. Goes to Hamish.
[email protected] → Reply within 1 working dayExisting customers, any product. If something is broken, if a payment hasn't reconciled, if a Pal-polished reply went out wrong. Triaged the same morning.
[email protected] → Triaged within 4 working hoursJournalists, editors, podcasters. Boilerplate, brand assets, fact sheet on the Press page. If you need a quote, ask in the subject line.
[email protected] → Reply within 1 working day